Shipping policy
Where we ship
Rovelet ships worldwide.
What it costs
A flat US$8 on every order, to every destination. Within Australia, a flat A$8. There is no minimum, no free-shipping threshold, and no express upgrade. One rate, one delivery window, so there is nothing to misread at checkout.
Prices on this site are shown in your own currency, so at checkout you will see the local equivalent rather than the US dollar figure. The amount is converted at the prevailing rate, which means it can move by a few cents either way.
Any import duties or taxes charged by your own country are not included in that shipping charge and are the responsibility of the person receiving the order. Most orders are small enough not to attract them, but we cannot predict or control your country's thresholds.
How long it takes
Orders are dispatched within 1–3 business days. After dispatch, delivery takes 7–14 days.
The Rovelet is shipped directly from our supplier, which is why the window is measured in days rather than the next-day delivery you may be used to from large local retailers. We would rather state the real window up front than promise something faster and miss it.
Orders placed on a weekend or an Australian public holiday are dispatched from the next business day.
Tracking
Every order is tracked. You will receive a tracking number by email when your order is dispatched — not when you place it. If you have an order confirmation but no dispatch email yet, your order is still within the 1–3 business day dispatch window.
Tracking can take 2–5 days to show its first scan after dispatch. A tracking number that shows no movement in its first few days is normal and does not mean the parcel is lost.
Delays
The 7–14 day window is our genuine expectation, not a guarantee. Customs inspections, carrier backlogs and weather can extend it. If your order passes 21 days from dispatch with no delivery scan, email us and we will chase the carrier and either replace the order or refund it in full.
Addresses
We ship to the address you enter at checkout, exactly as entered. Please check it before paying — an incorrect or incomplete address is the most common cause of a failed delivery.
If you spot a mistake, email us immediately. We can usually correct an address before dispatch. Once an order has been dispatched we cannot redirect it.
If a parcel is returned to sender because the address was wrong, nobody was available to receive it, or it went unclaimed, we will refund the order less the shipping charge once it comes back to us. If you would rather we resend it, a further shipping charge applies.
Split deliveries
If you order more than one, they may ship separately and arrive on different days. You are charged shipping once, for the order, not per parcel.
Contact
Email logantob888@gmail.com with your order number and we will come back to you within 2 business days.