Refund policy
The short version
You have 30 days from delivery to change your mind. Send the item back unused and in its original packaging, and we will refund what you paid for it. You cover the return postage.
If something arrives faulty, damaged, or is not what you ordered, that is on us — we cover the return postage and refund or replace it in full.
Change-of-mind returns
To be accepted, the item must be:
- returned within 30 days of the delivery date;
- unused and in the condition you received it; and
- in its original packaging, with everything that came with it — the USB-C cable, power adapter and guides.
You pay the return postage, and we recommend a tracked service. Until the parcel reaches us it is your responsibility, and we cannot refund a return we never receive.
The shipping you paid to have the order sent out is not refunded on a change-of-mind return. The price of the product is.
Faulty, damaged, or wrong items
Email us within 30 days of delivery with your order number and a photo of the problem. We will send you a prepaid return label, or in many cases tell you not to bother returning it at all.
You choose a full refund or a replacement. Either way you are not out of pocket, including for the original shipping charge.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights. The 30-day change-of-mind window above is something we offer on top of them, not instead of them.
Cancelling before dispatch
If your order has not been dispatched yet, email us and we will cancel it and refund you in full, shipping included. Once you have a dispatch email it is with the carrier and the change-of-mind process above applies instead.
How to start a return
Email logantob888@gmail.com with your order number and what you would like to do. We will reply within 2 business days with the return address.
Please do not send anything back before you have heard from us — our returns address is not the address on the parcel you received, and unannounced returns can go astray.
When you get your money back
Once your return arrives we inspect it and process the refund within 2 business days. It goes back to your original payment method. Your bank or card issuer then takes a further 5–10 business days to post it to your account, which is outside our control.
If more than 10 business days have passed since we told you a refund was processed and you still have not seen it, email us and we will send you the transaction reference to give your bank.